StrokeHost LLC ("StrokeHost") agrees to furnish services to the Subscriber, subject to the following ("Terms of Service").
StrokeHost LLC, the company hereafter referred to as, ("StrokeHost"), any of its subsidiaries, ("Us"), ("We") and The Client, ("Customer"), ("Client") and ("You").
Use of StrokeHost Service constitutes acceptance and agreement to AUP ("Acceptable Use Policy") and ToS ("Terms of Service"). Purchase of tangible goods through StrokeHost consitutes agreement to the StrokeHost Store terms of service.
All provisions of this contract are subject to change from time to time at the discretion of StrokeHost. Subscriber understands that change to the ToS by StrokeHost shall not be grounds for early contract termination or non-payment.
By accepting to these terms you indicate that you also agree to the Minecraft End User License Agreement.
Servers are eligible for full refunds within seven (7) twenty-four (24) hour days of the creation of the server in our database. This point is not marked by the time at which your initial payment is processed and may differ by several hours or days. Refunds cannot be requested without probable cause. Services purchased via PaySafe are only refundable via account credit. All completed server upgrade orders are final and not refundable. In agreeing to this Terms of Service you affirm that your order begins within a 7 day "cooling-off" period, and we reserve the right to charge for the time utilized on your service prior to your cancellation.
Dedicated servers are eligible for refund within twenty-four (24) hours of the server being provisioned. As dedicated servers require explicit provisioning, we must charge a 30% restocking fee when refunding dedicated servers.
Any service purchased with a promotional code is not eligible for refund.
Payments sent automatically are eligible for a 100% refund of the renewal amount within one (1) day of the payment being sent. Refund requests between two (2) and five (5) days after the automatic payment may receive a 50% refund of the renewal amount. Automatic payments are not eligible for refunds beyond this five (5) day period.
We may require additional information in order to process any refunds. After receiving a refund request, we will reach out via e-mail to confirm. If a confirmation is not received, we are not responsible for any subsequent charges or late issuance of the refund.
Service cancellations must be placed via the Request Cancellation area in our client panel. Cancellation requests may also be submitted to email@example.com or via our contact form
The client will have the option to specify a cancellation at the end of the billing period for the service in question or, during some periods, immediate cancellation is offered. Immediate cancellations are permanent and cannot be aborted. A cancellation request does not guarantee a refund - a refund must be explicitly requested and is subject to our Refunds and Disputes policies. When experiencing high sales volume, services set to cancel at the end of the billing period may be terminated up to seven (7) days early if the service remains unused.
StrokeHost does not have access to any client's PayPal account. StrokeHost will attempt to cancel PayPal subscriptions via API requests after receipt of a cancellation request, however, it is the client's responsibility to ensure any active PayPal subscriptions to StrokeHost are cancelled via their PayPal. Therefore, we cannot and will not be responsible for unintended payments made via the automatic payment subscription service.
Stroke Host, under no circumstances, shall be held liable for any data loss, disruption of information, or distribution of information including that of unauthorized access to our server systems or any other loss of data. Stroke Host shall not be held liable for any disruption, delay, or disconnection of services for any period of time.
Any support requests required for products from Stroke Host shall be submitted through the billing system via tickets. Any other form of contact other than the predetermined ticket system is not guaranteed a proper answer from an official representative.
Stroke Host cannot guarantee that all promotion codes will work all of the time.
Stroke Host retains the right to seek and consult with any appropriate authorities that may need to be involved in the event of an issue arising whether it is through violation of this policy or any other illegal occurrence requiring involvement of law-enforcement agencies.
While we offer unlimited bandwidth and space to our customers we reserve the right to request that you delete excessive file such as large logs or anything else we deem excessive. We do not support the use of any custom jar file or files uploaded by the user. Any uploaded files that cause the server to lag or make the server unplayable are not the responsibility of Stroke Host.
If we find your server using any sort of system to bypass limits put on your server such as RAM or security your server is subject to being terminated without refund.
Additionally we reserve all rights to terminate your server or service upon any violation of these terms or any other basis if deemed needed.
Stroke Host services may not be used for illegal purposes, or in support of illegal activities. Stroke Host reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrong doing.
Using of the Stroke Host services to transmit any material (by e-mail, uploading, posting or otherwise) that threatens or encourages bodily harm or destruction of property.
Using of the Stroke Host services to transmit any material (by e-mail, uploading, posting or otherwise) that harasses another.
Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation.
Use of the Stroke Host service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of Stroke Host or another entity’s computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data, is expressly prohibited and the offending Stroke Host account is subject to immediate termination and further investigation.
Use of the Stroke Host service for any activity which affects the ability of other people or systems to use Stroke Host Services or the Internet. This includes “Denial of Service” (DoS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. It is the Member’s responsibility to ensure that their network is configured in a secure manner. A Subscriber may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A Subscriber may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner. Unauthorized entry and/or use of another company and/or individual’s computer system will result in immediate account termination. Stroke Host will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data.
Fraud involves a knowing misrepresentation or misleading statement, writing or activity made with the intent that the person receiving it will act upon it. Fraud is strictly prohibited and offenses will be investigated.
Our Products may contain links to third-party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by Stroke Host. We do not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access any third party website, service, or content from Stroke Host, you do so at your own risk and you agree that Stroke Host will have no liability arising from your use of or access to any third-party website, service, or content.
Our nodes may be offline at any time, with or without warning, intentionally or unintentionally. By using our service, you accept that a node may go offline at any time, with or without warning or intention.
Stroke Host offers unlimited storage on all plans. This storage is not allowed to be used other than for storage for the files of your server. If Stroke Host finds out that you are using our service for something other than this purpose, your server will be shut off with or without refund or notice.